Tenants

Finding a Property

Have a look at our Property List.

Arranging Viewings

If you would like to view one of our available properties, please visit our Property List. All of our current viewing slots are displayed next to the property so that you can easily book in. If there are no current viewings arranged please send us an enquiry and we will contact you to arrange one.

Contact Us

Taking a Property

If you are interested in taking the property, you will need to complete a Note of Interest. If successful we will direct you to our Online Payment page so that you can pay a holding deposit. This will reserve the property for you while you complete referencing so that no one else can apply.

Referencing

We will send you the referencing forms to complete. These must be completed with the relevant information within 48hrs. If the information is not returned within 48hrs you will lose your deposit and the property will be re-advertised. We use an external referencing agency and they will normally give us a response within 2-5 working days. If you feel as though you have not heard from us for a while this may be because of a delay with referencing. Please contact our office on 01968 679 402 to find out what is causing the hold up and if there is anything you can do.

If you decide to withdraw your application, you may lose your holding deposit.

Moving In

If the referencing is in order we will arrange a move-in date for you. We will send you the lease to be electronically signed. You will also need to arrange the following:
Rent for the month (pro rata if not moving in on the 1st). If you are moving in on, or after, the 23rd of the month, you will need to pay the following months rent too.
The remainder of your deposit amount which will be between 150% and 200% of the monthly rent depending on your circumstances, minus the holding deposit. You will also be required to fill in a standing order mandate.

We check all properties before tenants move in and produce a detailed inventory. You will need to check the inventory and let us know within 7 days if there are any anomalies or anything you would like to add. Everything should be in working order, but if it is not let the maintenance team know and it’ll be fixed quickly.

The tenancy will be registered with the council for council tax by us. Gas & electricity will already be connected but you are free to change your utility supplier. You will need to arrange telephone, broadband and cable yourself. Please check with the provider before you sign a lease as not all properties have these facilities available. Television licences and communal charges such as stair cleaning and gardening are additional payments that you may have to pay in addition to the rent and council tax.

Guide To Letting

Maintenance

The service is available 24/7 and includes contact details for out-of-hours emergencies. Our fix times are 24 hours for urgent works and 7 days for non urgent works. Don't forget that fix times can be delayed if the maintenance team have to order parts or if we require your landlords approval to complete the works.

Report A Maintenance Issue

Moving Out

Let us know as soon as you want to move out and at least two months before the tenancy expires. (Some leases only require one months notice). Send us written confirmation that you would like to end the tenancy and we will send you all of the necessary information.